LEGAL
Privacy Policy
Published on: 29th July 2026
Introduction
Welcome to Pulse, a communication platform developed and operated by Kiinara Interactive Solutions.
We are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you use Pulse and its related services.
By accessing or using Pulse, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our services.
Information We Collect
We may collect and process the following types of information:
Account Information
When you create an account or register your organisation, we may collect:
- Name
- Company Name
- Email Address
- Phone Number
- Billing Information
- Organisation Details
Contact Data
Pulse allows you to upload or synchronise customer information, including contact names, phone numbers, email addresses, tags and contact groups. This information is processed solely for delivering your communication campaigns.
Campaign Data
We collect information relating to campaigns including campaign names, templates, scheduling information, delivery reports, engagement metrics and analytics.
Usage Information
We automatically collect certain technical information to help us operate and improve Pulse.
- IP Address
- Browser Type
- Device Information
- Operating System
- Login History
- Platform Usage Statistics
- Error & Diagnostic Logs
How We Use Your Information
We use the information we collect to provide, operate and improve Pulse. Specifically, your information may be used to:
- Deliver WhatsApp, Email, SMS and Push Notification campaigns.
- Provide and maintain the Pulse platform.
- Authenticate users and secure accounts.
- Provide customer support and resolve technical issues.
- Generate campaign analytics and reports.
- Improve platform performance, reliability and security.
- Detect, investigate and prevent fraud or misuse.
- Comply with applicable legal and regulatory obligations.
Data Ownership
Your data belongs to you.
Pulse does not claim ownership of your contacts, campaigns, templates, reports, uploaded files or other business data stored within the platform.
We process your information only for the purpose of delivering the services you request and maintaining the functionality of the platform.
Data Sharing & Disclosure
We do not sell, rent or trade your personal information.
We may share information only with trusted third parties that help us operate Pulse, including:
- Cloud Hosting Providers
- Communication Service Providers
- Email Delivery Providers
- SMS Gateway Providers
- Payment Processors
- Customer Support & Infrastructure Partners
- Legal Authorities where required by law
These providers are authorised to process information only as necessary to deliver their respective services.
Third-Party Services
Pulse integrates with third-party communication providers to enable WhatsApp, Email, SMS and Push Notification services.
Your use of these integrations may also be governed by the privacy policies and terms of the respective third-party providers.
Data Security
Protecting your information is one of our highest priorities. We implement appropriate technical and organisational safeguards to help keep your information secure.
- Secure authentication and access controls.
- Encryption of data in transit.
- Infrastructure monitoring and logging.
- Regular security updates and maintenance.
- Role-based access to sensitive information.
While we continuously work to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
Data Retention
We retain your information only for as long as necessary to provide our services, comply with applicable legal obligations, resolve disputes and enforce our agreements.
You may request the deletion of your account and associated data, subject to any legal, regulatory or operational requirements that require us to retain certain information.
Your Rights
Depending on your jurisdiction and applicable laws, you may have the following rights regarding your personal information:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your personal data.
- Request a copy of your information.
- Withdraw consent where applicable.
- Opt out of marketing communications.
To exercise any of these rights, please contact us using the details provided below.
Cookies & Analytics
Pulse uses cookies and similar technologies to provide a secure and reliable experience.
These technologies help us maintain secure sessions, remember your preferences, analyse platform usage and improve the overall performance of our services.
You may control or disable cookies through your browser settings. Please note that some features of Pulse may not function properly if cookies are disabled.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations.
Any updates will be published on this page together with the revised publication date. We encourage you to review this policy periodically.
READY TO GROW
Stop switching between messaging tools.
Start growing conversations that convert.
Bring WhatsApp, Email and SMS together in one platform. Reach customers faster, automate communication and measure every campaign with confidence.